Return & Refund Policy
Last Updated: 17/11/2025
Thank you for shopping with Yaduraj International Exim Private Limited! Your satisfaction matters to us. If you’re not completely happy with your purchase, we’re here to make it right. Please review our return and refund policy below.
Returns
You have 30 days from the date of delivery to return eligible items.
To initiate a return, please contact us before sending any item back.
Eligibility
To qualify for a return:
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The item must be unused and undamaged
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Original packaging and tags must be intact
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Proof of purchase (receipt or order confirmation) must be provided
Please note:
Items returned without prior authorization may be denied a refund or exchange.
How to Initiate a Return
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Email us at support@odetterugs.com, including your Order Number and reason for return.
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Our team will review your request and respond within 2–3 business days.
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Once approved, we’ll provide:
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A return shipping label
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Instructions on how and where to send your item
Return Address:
32 N GOULD ST STE R, Sheridan, WY 82801
Email: support@odetterugs.com
Phone: +1 307 4008815
Refund Conditions
Most unopened items in new condition and returned within 30 days of delivery are eligible for a refund or exchange.
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Refunds will be issued to your original payment method within 10 business days after we receive and inspect your return.
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Your bank or card provider may take additional time to process the refund.
If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please contact us.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us immediately at support@odetterugs.com.
We’ll review the issue and arrange a replacement or refund if applicable.
Shipping Costs
We regret that we are unable to cover the cost of return shipping or refund your original shipping charges, unless the return is due to our error (e.g., wrong item or defective product).
Contact Us
If you have questions about your return, refund, or exchange, we’re always happy to help.
Email: support@odetterugs.com
Phone: +1 307 4008815
Address: 32 N GOULD ST STE R, Sheridan, WY 82801
