Shipping policy
Shipping Policy
Order Processing
All rugs are handmade and carefully inspected before shipment.
- Processing time: 3–7 business days for ready-to-ship rugs.
- Custom-made rugs: 2–6 weeks depending on size, design complexity, and material.
- Orders are processed Monday through Saturday, excluding public holidays.
Once your order is prepared, you will receive a shipping confirmation email with tracking information.
Shipping Destinations
KRISHNA RUGS ships worldwide, including:
- United States
- Canada
- United Kingdom
- Europe
- Australia
- New Zealand
- Middle East
- Asia
If your country is not listed during checkout, please contact us before placing your order.
Estimated Delivery Times
After dispatch, estimated delivery times are:
- USA & Canada: 4–7 business days
- UK & Europe: 4–8 business days
- Australia & New Zealand: 5–10 business days
- Other International Destinations: 5–12 business days
Delivery times are estimates and may vary due to customs clearance, weather conditions, or carrier delays.
Shipping Partners
We use trusted international courier services such as:
- DHL Express
- FedEx
- UPS
- Aramex
The carrier is selected based on destination and shipping efficiency.
Tracking Information
All orders include tracking.
Once your order ships, you will receive a tracking number via email so you can monitor your shipment's progress.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are the responsibility of the buyer and are not included in the product price or shipping cost.
Shipping Delays
While we strive to deliver orders on time, KRISHNA RUGS is not responsible for delays caused by:
- Customs inspections
- Carrier disruptions
- Natural disasters
- Public holidays
- Incorrect shipping information provided by the customer
Damaged Packages
If your package arrives damaged:
- Take clear photos of the package and product.
- Contact us within 48 hours of delivery.
- Include your order number and photographs.
We will review the case and provide an appropriate resolution.
Incorrect Address
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided and the package is returned, additional shipping charges may apply for reshipment.
Contact Us
For shipping-related questions, please contact:
KRISHNA RUGS
Email: support@krishnarugs.com
Response Time: Within 24–48 business hours